/* =====================================================================
   SOAP Support - Gestaltung
   Nur eigene Dateien (keine fremden Schriften oder Skripte).
   ===================================================================== */

@font-face {
  font-family: "Inter";
  src: url("/fonts/inter-latin-400-normal.woff2") format("woff2");
  font-weight: 400; font-style: normal; font-display: swap;
}
@font-face {
  font-family: "Inter";
  src: url("/fonts/inter-latin-600-normal.woff2") format("woff2");
  font-weight: 600; font-style: normal; font-display: swap;
}
@font-face {
  font-family: "IBM Plex Mono";
  src: url("/fonts/ibm-plex-mono-latin-400-normal.woff2") format("woff2");
  font-weight: 400; font-style: normal; font-display: swap;
}
@font-face {
  font-family: "IBM Plex Mono";
  src: url("/fonts/ibm-plex-mono-latin-500-normal.woff2") format("woff2");
  font-weight: 500; font-style: normal; font-display: swap;
}

:root {
  --bg: #0b0d0f;
  --panel: #101317;
  --surface: #15181c;
  --line: #272c32;
  --text: #edf0f2;
  --dim: #9198a1;
  --support: #2dd4bf;      /* Tuerkis: Antworten vom Support */
  --you: #38bdf8;          /* Blau: der Kunde */
  --danger: #e0836f;

  --sans: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --mono: "IBM Plex Mono", ui-monospace, "SFMono-Regular", Menlo, Consolas, monospace;

  --radius: 6px;
  --step--1: 0.8125rem;
  --step-0: 0.9375rem;
  --step-1: 1.125rem;
  --step-2: 1.625rem;
}

*, *::before, *::after { box-sizing: border-box; }

html { -webkit-text-size-adjust: 100%; }

body {
  margin: 0;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  background: var(--bg);
  color: var(--text);
  font-family: var(--sans);
  font-size: var(--step-0);
  line-height: 1.55;
}

a { color: var(--support); }
a:hover { color: #5eead4; }

:focus-visible {
  outline: 2px solid var(--you);
  outline-offset: 2px;
}

[hidden] { display: none !important; }

.skip {
  position: absolute;
  left: -9999px;
  top: 0.5rem;
  background: var(--surface);
  padding: 0.5rem 0.75rem;
  border-radius: var(--radius);
  z-index: 10;
}
.skip:focus { left: 0.5rem; }

.mono { font-family: var(--mono); }
.dim { color: var(--dim); }

/* ---------------------------------------------------------------------
   Kopf und Fuss
   --------------------------------------------------------------------- */
.top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  width: 100%;
  max-width: 52rem;
  margin: 0 auto;
  padding: 1.25rem 1.25rem 0;
}

.brand {
  display: inline-flex;
  align-items: baseline;
  gap: 0.6rem;
  color: var(--text);
  text-decoration: none;
  font-weight: 600;
  letter-spacing: -0.01em;
}
.brand:hover { color: var(--text); }

.brand-mark {
  font-family: var(--mono);
  font-weight: 500;
  color: var(--support);
}

.session {
  display: flex;
  align-items: center;
  gap: 0.9rem;
  font-size: var(--step--1);
  color: var(--dim);
}
.session-key { font-family: var(--mono); }

.link-btn {
  background: none;
  border: 0;
  padding: 0;
  color: var(--dim);
  font: inherit;
  cursor: pointer;
  text-decoration: underline;
  text-underline-offset: 3px;
}
.link-btn:hover { color: var(--text); }

main {
  flex: 1;
  width: 100%;
  max-width: 52rem;
  margin: 0 auto;
  padding: 2.5rem 1.25rem 3rem;
}
main:focus { outline: none; }

.foot {
  width: 100%;
  max-width: 52rem;
  margin: 0 auto;
  padding: 1.5rem 1.25rem 2rem;
  border-top: 1px solid var(--line);
  color: var(--dim);
  font-size: var(--step--1);
}
.foot p { margin: 0; max-width: 60ch; }

/* ---------------------------------------------------------------------
   Allgemeine Bausteine
   --------------------------------------------------------------------- */
.view--narrow { max-width: 34rem; }

.view-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  flex-wrap: wrap;
  margin-bottom: 1.25rem;
}
.view-head .title { margin: 0; }

.title {
  margin: 0 0 0.75rem;
  font-size: var(--step-2);
  line-height: 1.2;
  font-weight: 600;
  letter-spacing: -0.02em;
  overflow-wrap: anywhere;
}
.title:focus { outline: none; }

.lead {
  margin: 0 0 1.75rem;
  max-width: 52ch;
  color: var(--dim);
}

.hint {
  margin: 1rem 0 0;
  color: var(--dim);
  font-size: var(--step--1);
  max-width: 52ch;
}

.back {
  display: inline-block;
  margin-bottom: 1rem;
  color: var(--dim);
  font-size: var(--step--1);
  text-decoration: none;
}
.back::before { content: "‹ "; }
.back:hover { color: var(--text); }

.notice {
  margin: 0 0 1rem;
  padding: 0.75rem 1rem;
  border: 1px solid var(--danger);
  border-radius: var(--radius);
  color: var(--text);
  background: rgba(224, 131, 111, 0.08);
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 2.5rem;
  padding: 0.55rem 1.1rem;
  border-radius: var(--radius);
  border: 1px solid transparent;
  font: 600 var(--step-0)/1 var(--sans);
  text-decoration: none;
  cursor: pointer;
  white-space: nowrap;
}
.btn--primary {
  background: var(--support);
  color: #04201c;
}
.btn--primary:hover { background: #5eead4; color: #04201c; }
.btn--ghost {
  background: transparent;
  border-color: var(--line);
  color: var(--text);
}
.btn--ghost:hover { border-color: var(--dim); color: var(--text); }
.btn:disabled { opacity: 0.55; cursor: progress; }

/* ---------------------------------------------------------------------
   Das Terminal
   --------------------------------------------------------------------- */
.term {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  overflow: hidden;
}

.term-bar {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  padding: 0.55rem 1rem;
  border-bottom: 1px solid var(--line);
  background: var(--surface);
  font-family: var(--mono);
  font-size: var(--step--1);
  color: var(--dim);
}
.term-path { color: var(--text); white-space: nowrap; }
.term-meta { white-space: nowrap; }

.term-body { padding: 1.25rem 1rem 0.5rem; }

.term-actions {
  display: flex;
  justify-content: flex-end;
  padding: 0.75rem 1rem 1rem;
}

.prompt-line {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  font-family: var(--mono);
}

.prompt {
  flex: none;
  font-family: var(--mono);
  font-weight: 500;
  color: var(--support);
}
.prompt--you { color: var(--you); }

.prompt-input {
  flex: 1;
  min-width: 0;
  padding: 0.35rem 0;
  border: 0;
  border-bottom: 1px solid var(--line);
  background: transparent;
  color: var(--text);
  font: 500 var(--step-1)/1.4 var(--mono);
  letter-spacing: 0.04em;
  caret-color: var(--you);
}
.prompt-input::placeholder { color: #4b525a; }
.prompt-input:focus { outline: none; border-bottom-color: var(--you); }

.field-error {
  margin: 0.75rem 0 0;
  color: var(--danger);
  font-size: var(--step--1);
}

/* Ticketliste */
.ticket-list { list-style: none; margin: 0; padding: 0; }

.ticket-row {
  display: grid;
  grid-template-columns: 6.5rem 1fr auto;
  gap: 0.25rem 1rem;
  align-items: baseline;
  padding: 0.9rem 1rem;
  border-bottom: 1px solid var(--line);
  color: var(--text);
  text-decoration: none;
}
.ticket-list li:last-child .ticket-row { border-bottom: 0; }
.ticket-row:hover { background: var(--surface); color: var(--text); }

.ticket-id {
  font-family: var(--mono);
  font-size: var(--step--1);
  color: var(--dim);
}
.ticket-subject {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.ticket-side {
  display: flex;
  gap: 1rem;
  align-items: baseline;
  font-size: var(--step--1);
  color: var(--dim);
  white-space: nowrap;
}
.ticket-new { color: var(--support); font-weight: 600; }
.ticket-new::before { content: "● "; }

.status { font-family: var(--mono); font-size: var(--step--1); }
.status--neu { color: var(--you); }
.status--in_bearbeitung { color: var(--support); }
.status--erledigt { color: var(--dim); }

.empty { padding: 2rem 1rem 2.25rem; }
.empty p { margin: 0 0 0.5rem; }
.empty .btn { margin-top: 0.75rem; }

/* Formular */
.form .field { margin-bottom: 1.25rem; }
.form label {
  display: block;
  margin-bottom: 0.4rem;
  font-weight: 600;
}
.form input,
.form select,
.form textarea {
  width: 100%;
  padding: 0.65rem 0.75rem;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--panel);
  color: var(--text);
  font: inherit;
}
.form textarea { resize: vertical; min-height: 10rem; line-height: 1.5; }
.form input:focus,
.form select:focus,
.form textarea:focus { outline: none; border-color: var(--you); }
.field-help {
  margin: 0.35rem 0 0;
  color: var(--dim);
  font-size: var(--step--1);
}
.form-actions { display: flex; gap: 0.75rem; flex-wrap: wrap; }

/* Ticket-Kopf */
.meta {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem 2rem;
  margin: 0 0 1.25rem;
  font-size: var(--step--1);
}
.meta div { display: flex; gap: 0.5rem; }
.meta dt { color: var(--dim); }
.meta dd { margin: 0; }

/* Chatverlauf als Terminal-Sitzung */
.transcript {
  list-style: none;
  margin: 0;
  padding: 1.25rem 1rem 0.5rem;
  font-family: var(--mono);
  font-size: var(--step-0);
}

.msg { margin: 0 0 1.4rem; }

.msg-head {
  display: flex;
  align-items: baseline;
  gap: 0.75rem;
  margin-bottom: 0.2rem;
}
.msg-who { font-weight: 500; }
.msg--kunde .msg-who { color: var(--you); }
.msg--support .msg-who { color: var(--support); }
.msg-time { color: var(--dim); font-size: var(--step--1); }

.msg-body {
  margin: 0;
  padding-left: 1.1rem;
  border-left: 1px solid var(--line);
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  line-height: 1.6;
}
.msg--support .msg-body { border-left-color: rgba(45, 212, 191, 0.45); }

.msg--pending .msg-body { color: var(--dim); }

.composer {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.25rem 0.75rem;
  align-items: start;
  padding: 0.9rem 1rem 1rem;
  border-top: 1px solid var(--line);
  background: var(--surface);
}
.composer .prompt { padding-top: 0.5rem; }
.composer-input {
  min-height: 2.5rem;
  max-height: 16rem;
  padding: 0.5rem 0;
  border: 0;
  background: transparent;
  color: var(--text);
  font: var(--step-0)/1.55 var(--mono);
  resize: none;
  caret-color: var(--you);
}
.composer-input::placeholder { color: #4b525a; }
.composer-input:focus { outline: none; }
.composer:focus-within { box-shadow: inset 0 1px 0 var(--you); }
.composer-hint {
  grid-column: 2 / 4;
  margin: 0;
  color: var(--dim);
  font-size: 0.75rem;
}
.composer .field-error { grid-column: 1 / 4; margin-top: 0.25rem; }

/* Blinkender Cursor am Ende des Verlaufs */
.cursor {
  display: inline-block;
  width: 0.6em;
  height: 1.1em;
  margin: 0 0 0.75rem 0;
  vertical-align: text-bottom;
  background: var(--support);
  animation: blink 1.1s steps(1) infinite;
}
@keyframes blink { 50% { opacity: 0; } }

.closed {
  padding: 1rem;
  border-top: 1px solid var(--line);
  background: var(--surface);
}
.closed p { margin: 0 0 0.75rem; color: var(--dim); }

/* ---------------------------------------------------------------------
   Kleine Bildschirme
   --------------------------------------------------------------------- */
@media (max-width: 36rem) {
  main { padding-top: 1.75rem; }
  .ticket-row { grid-template-columns: 1fr; }
  .ticket-subject { white-space: normal; }
  .ticket-side { flex-wrap: wrap; gap: 0.25rem 0.9rem; }
  .composer { grid-template-columns: 1fr auto; }
  .composer .prompt { grid-column: 1 / 3; padding-top: 0; }
  .composer-hint { grid-column: 1 / 3; }
  .session-key { display: none; }
  .term-meta { display: none; }
}

/* Touch-Geraete haben keine Strg-Taste */
@media (hover: none) {
  .composer-hint { display: none; }
}

@media (prefers-reduced-motion: reduce) {
  .cursor { animation: none; }
}

.form .field-error { margin: 0 0 1rem; }

/* 16-stellige Kontonummer passt auch am Handy in eine Zeile */
.prompt-input--key { font-size: 1.05rem; letter-spacing: 0.06em; }